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Why have I not been given a choice in delivery method?
When you place an order with us, you'll notice the shipping method at checkout is listed as "Activation Shipping." This is because the courier we select may vary depending on factors such as your location, available couriers, and shipping rates. Once
Where can I find more information about Activation Products?
We appreciate your interest in Activation Products! 💛. You can discover more about our range of products on our website under Categories or read our Blogs!. Moreover, for an in-depth understanding, we provide various ebooks covering additional topic
How can I manage my subscription and postpone a delivery?
To manage your subscription or postpone a delivery, log into your account and select 'Manage Subscription.' If you have trouble accessing your subscription page, please contact our Customer Support team. We can help you skip an upcoming order, adjust
Do I need a prescription to buy your products?
No prescription is needed to purchase our products. You can buy them directly from our website or on partner platforms like Amazon. However, exercise caution when taking health supplements alongside medication. If you need assistance or confirmation
What are the differences between orders placed directly through your website and those placed through third-party platforms?
Orders placed directly on our website enjoy unique benefits including special offers, discounts, and customer policies meticulously designed for our customers. In contrast, orders made through third-party platforms such as Amazon operate independentl
What happens if I receive my order with missing items?
In the unfortunate event that your package arrives with missing items, we invite you to assist us by providing photographic evidence of both the package and the contents received. This is critical for us to investigate with our fulfillment team to as
How can I correct my order if it has been shipped to the wrong address?
If your order has been shipped to an incorrect address, we suggest the following:. Please take these steps as soon as you become aware of the incorrect delivery to address the issue promptly.
Why didn't my order process on your website?
If you're having trouble checking out, you might be on the wrong regional website. Please use the appropriate link below to ensure you’re on the correct site for your region, which should help you complete your purchase:. If you need further assistan
How do I update my shipping or billing information for an order?
Shipping Information:. To update your shipping address for future orders, please use your account settings on our website. You can also contact us for assistance with updating your account. If your order has already been placed, please contact Custom
Why was my order flagged and cancelled?
Orders may be flagged and canceled by our fraud prevention system for security reasons. If your order was flagged incorrectly, please contact our Customer Support team. We will verify your account to prevent future issues and assist with your current
How do I unsubscribe from your emails?
If you find our emails overwhelming or no longer wish to receive them, you can unsubscribe at any time by scrolling to the bottom of the email and clicking on the 'Unsubscribe' option. If you need assistance with this, please contact one of our agent
Are your products only your own, or do you partner with other companies?
At Activation Products, all of our products are our own. We handle everything in-house at our head office in Cobourg, Ontario, Canada. This includes oil pressing, bottling, labeling, shipping, and managing distribution to our fulfillment centers worl
How can I report a fraudulent charge or compromised email?
If you suspect any fraudulent activity or compromised emails, please report it to us immediately. We will block the associated email and monitor for any suspicious transactions to prevent further unauthorized use. Additionally, we recommend contactin
How can I get free shipping on my order?
Enjoy free shipping on subscription orders with a subtotal of $199 or more!. Have your favourite products delivered automatically to your door and enjoy these amazing benefits:. Please note:.
What if the product I received differs from the advertised ingredients?
We strive for the utmost transparency and accurate representation of our products. If there happens to be a discrepancy between the product advertised and the one received, please reach out to us for clarification. It may be due to a yet-to-be-launch
How can I locate handbooks for your products?
Owner's handbooks are available upon request by contacting our customer support, and we will provide you with the necessary eBooks. Additionally, some handbooks are available in the product articles here: Product Knowledge.
Are promotions and offers available internationally?
This depends on the type of sale. At times, we offer promotions that are available in all regions. Other times, they are region-specific, typically based on inventory and product availability in that particular region.
How can I obtain items not listed on the website?
If you’re interested in purchasing an item that isn’t listed on our website, you can contact Customer Support to place an order directly. Simply email us with the product you want, the quantity, and your full shipping address. If the item is in stock
How should I take multiple supplements simultaneously?
When taking multiple supplements, it’s generally recommended to allow 1-2 hour intervals between them, especially with oils, as they take longer to digest. For very light products like iodine, you can safely take another supplement, such as Solaris,
Can I receive a discount after accidentally placing an order without one?
If you forgot to apply the discount code to your order, please reach out to our customer support with your order details. Although we cannot guarantee retrospective application of discounts after an order has been placed, we will do our best to assis
How can I cancel my subscription?
To cancel your subscription, simply log into your account or contact our support team, and we will handle the cancellation for you. After cancellation, you will no longer receive any shipments.
How do I apply a discount to my first order?
To apply a discount code to your order, visit our website and add the desired products to your cart. During checkout, you’ll find the field where you can enter your discount code. If you encounter errors when trying to apply your code, please refer t
What if the subscription cancellation link does not work?
Should the subscription cancellation link not function, do not worry. Contact our support team, and we will assist you with the cancellation process. Additionally, we are actively addressing technical issues to improve the user experience.
How can I be removed from your marketing emails?
If you'd like to stop receiving marketing emails from us, just scroll to the bottom of any email and click "unsubscribe.". Alternatively, you can let our Customer Support Team know, and we'll take care of it for you!. Once your email is removed from